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Return/Refund and/or Exchange Policy

“Cards by Dr. Sharon” fully endorses the quality of our products and is committed to extraordinary customer service. If for any reason you are not completely satisfied with a product, simply return the unused product within 90 days of the original ship date.

Returns:

Please ship back the items to us in an appropriate package to avoid damage (i.e. bubble wrap for ceramic items, etc...) and write the order number on the shipping label.  We will refund the price of your merchandise and the original shipping costs, if applicable.  Please note in your return if the items are damaged or defective so that we avoid placing them back into inventory.  We will email or mail a copy of the credit issued within 7-10 business days of receipt. Please email us at orders@cardsbydrsharon.com or call customer service prior to shipping your return.

Exchanges:

  1. Place a new order at cardsbydrsharon.com for the items you want to replace; you may also call our customer service department and we will place order for you.
  2. Follow the steps above for returns to send your original product to us and to receive a refund on the original item(s). When the original item(s) is received; we will immediately ship your replacement item(s) at no additional charge to you. Please email us at orders@cardsbydrsharon.com or call customer service prior to shipping your return.

Gift Returns or Exchanges:

We will be happy to issue a credit for the purchase amount of items that you received as a gift.  If you have the original receipt; upon your request we will issue credit to the original purchaser. If you do not have a receipt; the purchase amount will be issued as a credit towards other products. However, with any gift you are welcome to choose an item(s) for exchange. Should you choose to obtain a credit for the balance, we are happy to honor for a full 12 months post purchase date.  Follow the exchange process and we will ship items to you at no charge. Please email us at orders@cardsbydrsharon.com or call customer service prior to shipping your return.

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